Privacy Policy

Man with Van Surrey Privacy Policy

This Privacy Policy explains how Man with Van Surrey collects, uses, stores, and protects personal data for all customers and prospective customers in the Surrey area. It also describes your rights under the United Kingdom General Data Protection Regulation and related data protection laws.

By using our services, requesting a quotation, or otherwise interacting with Man with Van Surrey, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Man with Van Surrey in relation to customers, prospective customers, website visitors, and any individual who contacts us regarding our services in the Surrey area. It covers our man and van, removals, and related services.

Data Controller

For the purposes of applicable data protection laws, Man with Van Surrey is the data controller for the personal data we collect and process about you. This means we determine the purposes and means of processing your personal data when you use our services.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Man with Van Surrey:

Identification and contact details, such as your name, address, pickup and delivery addresses, and general location information within the Surrey area, and any other contact details you choose to share when making an enquiry or booking our services.

Service and booking information, such as details of the items to be moved, preferred dates and times for the service, access details for properties, special instructions you provide, and records of the services you have used in the past.

Communication records, including enquiries, feedback, complaints, and any correspondence between you and Man with Van Surrey by phone, online forms, or other communication channels you choose to use.

Payment related information, such as transaction details, amounts paid, payment status, and method of payment. We do not store full payment card details when you make a payment through a secure payment processor.

Technical and usage data where applicable, such as basic information about how you access our website or online presence, including device type, approximate location, and pages viewed, where such data is collected through standard analytics tools or server logs.

How We Collect Your Personal Data

We collect personal data directly from you when you request a quote, make a booking, contact us with a question, communicate with us by phone or through online channels, or provide feedback after using our services.

We may also receive limited personal data from third parties who refer you to our services, from publicly accessible sources where appropriate, and through service providers who support our business operations, such as payment processors and analytics providers.

Lawful Bases for Processing

We process your personal data only when we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process your personal data when it is necessary to take steps at your request prior to entering into a contract, and to perform a contract with you. This includes providing quotes, confirming bookings, carrying out moves, issuing invoices, and handling related customer service.

Legitimate interests: We process certain data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing our business operations, keeping records, analysing service performance, improving our services, and preventing misuse or fraud.

Legal obligations: We process personal data where necessary to comply with legal and regulatory obligations, such as tax and accounting requirements, record keeping rules, and responding to lawful requests from public authorities.

Consent: In limited cases, we may rely on your consent, for example for certain types of optional marketing communications or cookies. Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use your personal data to provide and manage our man and van services in Surrey, including processing bookings, collecting and delivering items, coordinating staff and vehicles, and ensuring a safe and efficient service.

We use your data to communicate with you, such as responding to your enquiries, sending booking confirmations, updates or changes to your service, and following up on feedback, complaints, or claims.

We process personal data to manage payments, issue invoices and receipts, handle refunds where applicable, and maintain financial records in accordance with our legal obligations.

We may use your personal data to improve our services, including assessing demand, monitoring service quality, training staff, and enhancing customer experience.

We may also use certain data for security and fraud prevention purposes, to protect our rights, property, and the safety of our staff and customers, and to support the establishment, exercise, or defence of legal claims.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties only when necessary and in accordance with this Privacy Policy and data protection laws.

We may use data processors who provide services on our behalf, such as payment processing providers, IT and cloud hosting services, dispatch and job management tools, customer support tools, and analytics or administrative support. These processors only process your personal data in accordance with our instructions and are required to keep your data secure and confidential.

We may share your personal data with professional advisers such as accountants, legal advisers, or insurers when necessary to protect our legitimate interests and to comply with legal obligations.

We may also disclose personal data where required by law, regulation, court order, or competent authority, or where necessary to prevent or detect crime or to protect the vital interests of individuals.

International Transfers

Where any of our service providers or data processors are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include the use of standard contractual clauses approved by relevant authorities or other legally recognised transfer mechanisms.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to meet legal, accounting, or reporting requirements.

In general, we keep customer and booking records for a period that aligns with applicable limitation periods for legal claims and statutory record keeping obligations. After this period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

The specific retention period may vary depending on the nature of the data, the services provided, and our legal obligations. We periodically review the personal data we hold and securely dispose of data that is no longer needed.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and who are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights apply in many circumstances and may be subject to certain limitations or conditions.

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with related information.

Right to rectification: You can request that we correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction: You can request that we restrict the processing of your personal data in specific situations, such as while we are verifying the accuracy of the data or assessing an objection you have raised.

Right to object: You can object to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, machine readable format, and that we transmit it to another controller where this is technically feasible and where the processing is based on consent or contract and carried out by automated means.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will take effect when the revised Privacy Policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.



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What Our Customers Say

Excellent on Google
4.9 (66)
quote

Cannot thank the team enough for their professionalism, politeness, and reassurance during our move. Their support went above and beyond what we had hoped for. Absolutely fantastic service.

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These guys were terrific! Hard work, great attitudes, and so helpful. Would recommend fully and use their services in the future.

quote

Absolutely phenomenal service! The office team responded to emails almost instantly, the estimator was spot-on, and the movers arrived early, worked swiftly, and bent over backward to meet my needs. I've recommended them already and will continue to do so!

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Moving with Man with Van Surrey was a breeze. Their team was accommodating, friendly, and made sure the dismantling of our furniture went smoothly.

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Removal Services Surrey exceeded my expectations. There were zero problems from start to finish. Strongly recommend their services.

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On-time arrival! The workers were courteous and very nice. They treated our items with care and demonstrated great professionalism. Recommend Removal Van Surrey!

quote

Our experience with Man and Van Removals Surrey was top-notch. They were quick to answer all our concerns, and the removal team was both hardworking and very pleasant.

quote

Best move I've had! Moving Van Surrey did everything right and were exactly as quoted.

quote

Super quick and efficient! Office staff responded promptly and all went without a hitch. Team came on time and was really friendly. Money well spent--highly recommended!

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From the time we booked to the day we moved, the entire process was done professionally and kindly. The movers tirelessly dismantled and reassembled our furniture, placing everything exactly where we needed.

Contact us


Company name: Man with Van Surrey
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 45 High Street
Postal code: KT1 4EH
City: London
Country: United Kingdom
Latitude: 51.4063300 Longitude: -0.3080850
E-mail: [email protected]
Web:
Description: Talk to our helpful consultants and get all your removals questions answered. We are the only company in Surrey, GU1 that offers a free quote.