Terms and Conditions for Man With Van Surrey

These Terms and Conditions set out the basis on which Man With Van Surrey provides moving, transport, collection, delivery, and associated services to customers. By making a booking, confirming a quotation, or accepting the arrival of the team on site, the customer agrees to be bound by these terms. These conditions are intended to be clear, fair, and practical, reflecting the nature of a man and van service in Surrey and the wider UK legal framework that applies to transport and removals services.

For the purposes of these Terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person booking or receiving the service. The words Man With Van Surrey, Surrey man with van, and similar variations are used to describe the service generally and do not create any separate legal entity unless expressly stated in writing. If any part of these Terms is unclear, the interpretation that is most consistent with UK consumer and commercial law will apply.

These Terms apply to all work undertaken, whether the job involves domestic removals, furniture transport, single-item collection, business deliveries, or any other agreed service. They should be read together with any quotation, booking confirmation, inventory, or written instructions provided before the job begins. In the event of a conflict, any specific written agreement will take priority over these general Terms, provided that agreement is clear and agreed by both parties.

Booking Process

Bookings for van hire and moving services are usually made after the customer provides details of the job, including the collection and delivery points, access conditions, the number and type of items, timing requirements, and any special handling needs. We may request photographs, measurements, or a written list of items so that the quotation is accurate. Any estimate based on incomplete or incorrect information may be revised if the actual work differs from what was described.

A booking is not confirmed until we have accepted it and, where required, received any deposit or booking fee. Acceptance may be given verbally, by message, or in writing. The customer is responsible for checking that all booking details are correct, including addresses, dates, times, access instructions, and service scope. If the customer later changes these details, we may adjust the price, timing, or availability accordingly.

We reserve the right to refuse or cancel a booking where the requested work is unsafe, unlawful, beyond our operational capacity, or materially different from the information initially provided. This includes situations where the load exceeds the stated volume, access is obstructed, parking restrictions make the job impracticable, or the property conditions create unacceptable risk. A Surrey removal van service depends on accurate information, and the customer must cooperate in providing it.

Payments

Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may accept bank transfer, card payment, cash, or another method notified in advance. Where a deposit has been requested, it is payable at the time of booking and may be non-refundable in the circumstances described in the cancellation section. Any remaining balance must be paid in full without deduction, set-off, or counterclaim unless required by law.

All prices are quoted based on the information supplied at the time of booking. If the job takes longer than expected because of delays, additional items, extra distance, difficult access, waiting time, or any other factor outside our control, we may charge a revised amount. This applies to man with van hire and related transport work where the time, labour, or vehicle use materially exceeds the original estimate. We will normally explain any additional charge as soon as reasonably possible.

Where a quotation is given as hourly, the charge will be calculated from the agreed start time until the vehicle and team are released from the job, unless stated otherwise. Where a fixed price is given, it applies only to the scope of work described at the time of booking. If the customer requests extra work, including additional stops, dismantling, reassembly, or carrying items not previously declared, those extras may be charged separately. Failure to pay on time may result in late-payment action and recovery of reasonable costs incurred in collecting the debt, in line with applicable law.

Customers may cancel or amend a booking by giving notice as early as possible. For fairness, the amount refundable, if any, depends on how much notice is provided and whether the vehicle, staff, or third-party resources have already been committed. If cancellation occurs shortly before the agreed time, or after we have already started travel to the collection point, a cancellation charge may apply to cover lost time and expenses.

Where a deposit has been taken, it may be retained in full or in part to reflect administrative costs, allocation of resources, and loss of opportunity resulting from the cancellation. If the customer does not attend, refuses the service, or is not ready within a reasonable time, this may be treated as a late cancellation or failed booking. In such cases, the full charge may still be payable if we have incurred substantial costs or reserved the vehicle for the job.

If we need to cancel or reschedule due to vehicle breakdown, staff unavailability, severe weather, legal restrictions, or other events beyond our control, we will make reasonable efforts to notify the customer promptly and rearrange the service where possible. Our liability for cancellation will be limited to refunding any advance payment for services not provided, unless a different remedy is required by law. We are not responsible for indirect losses caused by rescheduling, including missed appointments or third-party charges.

The customer must ensure that items are properly packed, labelled where appropriate, and ready for transport at the agreed time. Fragile goods, loose items, valuables, and personal documents should be handled with special care by the customer unless we have expressly agreed to pack or handle them. The customer must also ensure that addresses, access routes, loading areas, and parking arrangements are suitable for the vehicle and crew.

The customer is responsible for obtaining any permissions or permits needed for loading, unloading, or parking at either location. This may include landowner consent, building management approval, lift access arrangements, or temporary parking arrangements. Where delays occur because such permissions have not been secured, any waiting time or additional work may be charged. A man with a van company in Surrey cannot be responsible for avoiding problems that arise from missing permissions or incorrect site information.

We may refuse to move items that are prohibited, unsafe, improperly packaged, contaminated, illegally held, or likely to damage the vehicle or other property. The customer must not ask us to transport items that are restricted by law unless the customer has obtained all required licences and has disclosed the nature of the goods in advance. If dangerous or undeclared items are discovered, we may stop the service immediately and charge for any time already spent.

We will take reasonable care when handling goods and carrying out services, but our liability is limited to losses caused by our proven negligence or breach of contract. We are not liable for ordinary wear and tear, minor scuffs, pre-existing damage, hidden defects, or damage caused by items being inadequately packed or unstable. Customers are strongly encouraged to protect delicate items and to notify us in advance of anything that requires special handling.

We are not responsible for loss or damage arising from inaccurate information supplied by the customer, unsuitable packaging, poor access, structural defects, or actions of third parties, including building staff, neighbours, landlords, or other contractors. We will not be liable for delays caused by traffic, weather, road closures, vehicle restrictions, or events beyond our reasonable control. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Where we are found liable for damage to goods, our liability will normally be limited to the reasonable cost of repair or replacement, taking into account the age, condition, and value of the item before the incident. Customers should inform us of any particularly valuable or irreplaceable items before the job begins. We may require evidence of value, condition, or purchase price before agreeing any claim. Claims must be raised as soon as reasonably possible after the event and supported by sufficient details to allow investigation.

Where our service includes the removal, disposal, or transport of waste, the customer must ensure that the waste is described honestly and accurately. We operate in accordance with UK waste regulations and will only handle waste in a lawful and environmentally responsible way. Customers must not ask us to dispose of hazardous, clinical, toxic, or illegally dumped waste unless the arrangement has been expressly agreed in advance and is permitted by law.

When we collect waste or unwanted items, the customer confirms that they are the lawful owner of the items or have authority to arrange their disposal. The customer must not include items that are subject to separate rules, such as asbestos, chemicals, paint, gas bottles, or electrical goods requiring special treatment, unless those items have been disclosed and accepted. If prohibited materials are discovered, we may refuse collection, isolate the items, or terminate the job for safety and compliance reasons.

We may use licensed waste transfer routes, recycling facilities, or other authorised disposal methods as appropriate. Where required, we may keep records relating to the transfer or disposal of waste in line with legal obligations. The customer agrees not to mix general household waste with controlled or prohibited materials. Any failure by the customer to disclose restricted waste may result in additional charges, refusal to complete the job, or reporting to the relevant authorities where required by law.

We may carry insurance appropriate to the services we provide, but the existence of insurance does not expand our liability beyond these Terms. Customers remain responsible for their own property, including items not entrusted to us and any goods that are fragile, high value, or unusually difficult to transport. If the customer wants added protection, this should be discussed before the service begins, and any agreed special arrangements should be recorded in writing.

Claims for loss or damage should be submitted promptly with clear supporting information, including a description of the item, the circumstances of the incident, and any photographs or documents that may help assess the claim. We may inspect the item or request that it be retained for investigation. Failure to provide sufficient information or to allow reasonable inspection may affect the outcome of any claim. Claims made long after the event may be difficult to verify and may not be accepted.

The customer agrees to cooperate fully in any claim investigation and to take reasonable steps to reduce loss. We will also expect the customer to mitigate losses where possible, such as by securing replacement access, protecting remaining items, or notifying relevant third parties. This section does not affect rights that cannot be excluded under UK law, including statutory consumer rights where applicable.

From time to time, delays may occur due to circumstances outside our control. These may include traffic congestion, road traffic incidents, extreme weather, emergency diversions, mechanical issues, staff illness, or unexpected access restrictions. Where possible, we will keep the customer informed and make reasonable adjustments. However, we do not accept responsibility for consequential losses arising from such events, provided we have acted reasonably.

If the customer causes delay, such as by failing to prepare the items, not being present, missing paperwork, or delaying access to the property, we may charge for waiting time or rescheduling costs. If a job cannot proceed because the customer is not ready or does not provide the necessary instructions, the booking may still be charged as a wasted visit. The customer should therefore ensure all arrangements are in place before the agreed time.

We may suspend or terminate the service if continued performance would be unsafe, unlawful, or commercially unreasonable. Examples include hostile behaviour, unsafe premises, undisclosed hazardous materials, or instructions that would breach law or regulation. In such cases, the customer remains liable for the cost of work already performed and any reasonable expenses incurred before termination.

We may use customer details for the purpose of managing the booking, performing the service, maintaining records, and dealing with invoices, claims, or legal obligations. We will handle personal data in accordance with applicable data protection law. Communications may be sent by email, text, or other agreed method and will be treated as received once reasonably dispatched, unless there is clear evidence of failure in transmission.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full force. No failure or delay by us in exercising any right shall amount to a waiver of that right. Any variation to these Terms must be agreed in writing. Oral statements, promotional material, or informal messages will not override these Terms unless expressly confirmed in writing as a binding amendment.

These Terms are intended to provide a balanced framework for the provision of a Surrey man with van service, a man with a van, or related moving and transport work. They are written to protect both parties and to ensure that expectations are clear before the job starts. Customers are encouraged to read them carefully before booking so that the service can proceed efficiently and lawfully.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim, subject to any mandatory consumer rights or other provisions that apply under UK law. If the customer is based elsewhere in the UK, this does not alter the governing law unless required by statute.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. The parties intend that the service will be carried out professionally, safely, and in accordance with all applicable legal obligations. These Terms form the entire agreement between the parties in relation to the services provided, except where a separate written agreement expressly states otherwise.